Thursday, April 16, 2009
Bad experience with Super 8 Dixon (motel)
Isn't hospitality the most basic requirement of a hotel employee? I cannot feel it at all at Super 8 Dixon. This is my personal experience with Super 8 Dixon on last Thursday:
My family checked in Super 8 Dixon on Thursday afternoon, and I ran into an unbelievable bad experience (a few disputes) with a hotel employee, who later claims she is the owner.
The first instance is that this lady wanted to imprint my credit card. Because we booked our stay through online web site with advance payment made, I didn't understand what she wants and was confused.
She explained that the transaction was done by third-party (the online web side), and the hotel doesn't have my credit card #, which they need, on file. Thinking of that is a reasonable request, I let her imprint my credit card.
Unbelievably, she further demanded my signature. Not knowing the true intention, I refused to comply the request at the beginning and we ran into the first dispute. As I have paid the charge in full already, I see no point to sign the credit card slip which makes my feel like giving out a blank cheque. Without giving a convincing reason, she started to blame me and labeled me "a irritating guest".
At last, she agreed to return the blank imprinted credit card slip when I check out, but only after they inspect the room. This made me feel that they were treating me as a thief or breaker, not as a guest. I was upset, but my mind kept me from getting into squabble with her.
Soon, the next surprise came.
This lady told me that the room was reserved for two and they have to charge me extra for the third person (as we have three people)! Wait a minute. Shouldn't such requirement be set earlier while I was making my reservation online?
Not knowing if that is really the Super 8's policy, I complied and paid the extra charge with my credit card. Naturally, I asked for the receipt after the charge is made.
And another surprise stroke. This lady refused to give my receipt back. Asking why can't I have the receipt, she replied that that is the policy. Been irritated, I asked her to show me the policy. And, guess what was the response I got? She replied "I am is the owner of this property and I set the policy".
OMG. What a unreasonable lady. I was completed defeated, but I decided to, at least, post my experience here so that, hopefully, there will be no future victim like me.
THIS IS THE WORST HOTEL EMPLOYEE I HAVE EVER MET. If she is the owner, this is the WORST hotel/motel I have been. D<
# posted by David @ 11:56 PM 
